FAQ:


A link from your merchant or retailer will take you to our platform. Simply select “Pay with Rebelpay” or “Pay with Auto EFT” at checkout to access our platform. Some merchants may use QR codes that you have to scan using any QR code reader on your mobile phone.



All you need is a bank account and active internet banking at a bank that is enabled on the Rebelpay plaform. The banks that we currently support are Absa, Capitec, FNB, Nedbank and Standard Bank.



No you don't. All you need is a bank account and active internet banking at a bank that is enabled on the Rebelpay Platform. The banks that we currently support are Absa, Capitec, FNB, Nedbank and Standard Bank.



Unlike other mobile Platforms that link their platform to a prepaid wallet or a bank card, Rebelpay links its Platform directly to your internet banking profile. You can select which bank account (if you have multiple accounts linked to your profile) that you will use as the default account to make payments from.

Payments are made by a direct EFT (Electronic Funds Transfer) from your bank account to the Rebelpay Treasury Account, from where we settle the outstanding amount with the merchant that you made your purchase from.



No. Rebelpay is supported on any device that has either of the following web browsers: Chrome, Edge, Internet Explore 9+, Opera, Firefox and Safari.



No we won't. During your first registration, with your permission, our Platform will automatically load the Rebelpay Treasury Account as a beneficiary. No other beneficiaries are loaded.



Look out for our logo: – if you see it at a merchant, whether online or in a shop, you will know that they accept Rebelpay transactions.

Simply select “Pay with Rebelpay” or “Pay with Auto EFT” at checkout to proceed to payment.

In retail stores, depending on the retailer that you want to make a payment to, you will have to login to the one of our Merchant Applications and either open the 'Scan a QR Code' tab to scan the QR Code that the retailer will present to you or open our system.

The retailer will automatically receive a payment confirmation from Rebelpay and release the goods to you while you will receive a Payment Summary on your screen indicating that your payment was successful.

View the detailed step-by-step payment process on the User’s Guide page of our website.



The banks that we currently support are Absa, Capitec, FNB, Nedbank and Standard Bank. If you have a bank account at another bank we will not be able to offer our Payment service to you for now.



Yes you can. During the setup process you will be able to choose your default bank. Thereafter you can add multiple banks and the accounts you hold at these banks by clicking on “Add Bank” after logging in.



Yes, you can. For your convenience, your bank balance is displayed whenever you transact.



The Rebelpay Platform will work on Apple iPhones (iPhone 5 and newer) and smartphones that run Android operating software such as Samsung and others.



When a user's phone is rooted, it effectively allows that user to obtain privileged control over sub systems on their phone and make all kinds of changes to that phone, including modifying settings or system applications, effectively overriding security systems put in place on the phone. Because our first priority is to keep all our users safe, our security auditors have determined that it is too risky to allow our Platform to be used on rooted devices.

While we realise that informed users can use rooted phones safely, we need to ensure the security of all Rebelpay users and merchants and cannot make an exception for individual users.



The Rebelpay Platform is free for users to use. However, network operator data charges do apply when you interact with our platform. The amount of data used to process a payment is however small - equivalent to about the same amount of data used for a typical WhatsApp message. Because the cost of data varies from network to network and between different price plans, you will have to check the actual data costs with your network provider.

Depending on your account type and your banking price plan at your bank, the bank may or may not charge you a fee for EFT transactions. To be safe, check with your bank what they charge you, if anything, for an EFT transaction.



We have spent a lot of time developing one of the most secure systems available for users in South Africa and have a number of built-in security features to protect you. These include, but are not limited to:

  • One beneficiary account for all your payments - Our Platform only allows for payments to be made to Rebelpay's Treasury Account, where after that payment is transferred to the merchant or retailer that you made your purchase from. It is impossible for someone to create new beneficiaries on your internet banking account through our Platform.
  • Additional protection through our Pin Code - Your phone should be protected by its own pin and if it is not, we strongly suggest that you enable it, not for the sake of securing our Platform but for your own sake. If your phone is unprotected, anybody can access your e-mails, pictures, social media and data stored on the phone. The Rebelpay Platform has its own security Pin Code that you choose when you sign up. We highly recommend that you choose a Pin Code that is not the same as your phone Pin, that of your bank card/s, or your internet banking Pin/s. On top of this, if your Rebelpay Pin Code is entered incorrectly three times within a 48-hour period, the Platform will automatically wipe all of your data stored on our platform.
  • Rebelpay or anybody else don't see or have access to your internet banking login information, ever – When you register, your internet banking login information is scrambled, encrypted and tokenised. An automatic randomiser is used to store some of your information on an encrypted external vault within a high security PCI Compliant environment and the rest of your information on our secure servers, which are also hosted within a high security PCI Compliant environment. Therefore, all of your login information is not stored in the same location and the information that is stored is triple redundancy encrypted and can only be accessed through secure tokens. Not us or any other third party ever have access to your login information and put you in full control of the payment process.
  • You decide on your level of security - You can also choose your own Security Comfort level during sign-up by choosing to store all or only partial internet banking login details and choosing your transaction limits.

You can change your security details at any time by going to the Settings menu within our Platform. Read more about our security features by clicking here.



You can reset your Pin Code using the “Forgot Pin Code” option available on our Platform. It should be noted that this will trigger our 2-step authentication process, which will require you to enter a valid OTP sent to your mobile number, before you can complete the process.



If your Rebelpay Pin is entered incorrectly three times within a 48-hour period, the Platform will automatically wipe all your login data that is stored in the secure vault and our server.



We are in the process of rolling out Rebelpay to a large number of merchants. You can view the merchant list on our website. If a shop doesn't offer Rebelpay yet, you can encourage them to contact us and we will enable them on our system.



Yes, you can make online payments at any merchant that is enabled on Rebelpay.



After each transaction, you will receive a notification on your phone. If the transaction was not successful, you will receive a message informing you why it was not successful.



No. There are no limits other than transaction limits that you setup during the sign-up process.



It's very simple. If you pay too little to a merchant or retailer, just pay the outstanding balance by making an additional payment. If you pay too much, please speak directly to the merchant or retailer to ensure the excess amount is paid back to you. How this is done is at the discretion of the merchant or retailer.



You can contact us at help@rebelpay.co.za if you wish to query a transaction.



No, unfortunately not at this time.



Yes you do. You must be connected to WiFi or use the mobile data on your phone or computer to transact with our Platform.



To view your full Rebelpay transaction history, you can login at www.Rebelpay.co.za and view that along with some cool stuff about those transactions.

To login you have to use your mobile phone number that you used when you registered on the Platform as your username and your Platform PIN code as your password.



You can login at www.rebelpay.co.za and lock your account or send us and email to block@rebelpay.co.za and we will do it for you.



Send us an email to block@rebelpay.co.za and we will assist you with the process.



You can login at www.rebelpay.co.za and change your phone number or send us and email to help@rebelpay.co.za and we will assist you with the process.



You can login at www.rebelpay.co.za and change your phone number or send us and email to help@rebelpay.co.za and we will assist you with the process.